​Privacy Policy

What is personal data?
Personal data is information and data that is directly or indirectly linked to a physical, living person. Examples of personal data are name, social security number, address, e-mail address and telephone number. This may also apply to customer numbers, encrypted information and other types of electronic identities such as IP addresses.

Your personal data and how we handle it
When you entrust Svadia Fresh with your personal data, it is important to us that you feel safe. We care about your privacy. Your personal data is treated with the greatest respect and in accordance with current legislation. This policy describes how we collect and process your personal data when you visit our website and use the services we offer there. All handling of personal data complies with the Data Protection Regulation. In connection with your order placement, you agree that we save and use your data to provide the service you requested.

Personal data
The information about yourself that you provide us with is used by svadiafresh.com and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties. We reserve the right to cancel orders that contain incorrect personal data or where the customer has payment complaints.

What personal data do we collect and why?

Information you provide when you become a customer of Svadia Fresh
When you become a customer of Svadia Fresh, we collect your contact information: Name, address, e-mail address, telephone number and, where applicable, social security number. We also collect information about delivery method, possible delivery locations and IP address. The purchase agreement that we have entered into with you constitutes the legal basis for the processing of your personal data and is necessary for us to be able to maintain our legal obligations and fulfill this agreement towards you regarding, for example, delivery and payment.

Data collected during personal contact
When you contact customer service via, for example, e-mail, telephone or chat, we collect the personal data that you provide to us. We do this so that we can answer your questions and handle your case. For example, it can be information about your name, e-mail address and order number. If your question concerns a complaint, we will process your data in order to fulfill our obligations under current consumer legislation. We do this based on the legal basis of our purchase agreement.

How do we use your personal data?

Complete the agreement entered into
We process your data to identify you as a customer, manage and deliver your order and for the processing of invoices and payment. We also process your personal data to be able to help you if you contact us with questions, comments or, for example, a complaint.

Information about products and services
We use your personal data for e-mails about our products and services. You can revoke your consent to the receipt of newsletters, promotions and offers at any time by contacting customer service or using the unsubscribe link found in each newsletter.
We will never disclose your information to unauthorized parties or sell it to external parties.

Who do we share the personal data with?
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Shipping company
In order to complete the purchase agreement, our shipping services need to use personal data so that they can complete and deliver your order.

Cookies
Cookies contain information that we use to improve the website so that our visitors have the best possible experience. There are different types of cookies. Permanent cookies save a file on your device to adapt the website to your choices as well as remember that you have visited us before and can therefore pre-populate your email address and zip code. These cookies are stored on your device for a certain period or until you choose to delete them. Session-based cookies are used while you visit the website and are necessary for the site to function and to be able to offer basic services. The cookies disappear when you close the browser. Cookies are saved on your computer or mobile and are only available for the original website. In your device settings, you can choose not to accept cookies,

Direct marketing
In order to send information about our products and services, we use an external CRM system that stores your email address. You can end the subscription whenever you want either via the link in our newsletter or by contacting our customer service.

Inbox legal basis
When you use our chat and/or FAQ, information such as phone number, name, address, e-mail address, IP address and other information that you provide will be saved.

Authorities
According to current legislation, we are obliged to disclose personal data in connection with, for example, criminal investigations.

Other legal grounds
We may share information with potential buyers if we sell all or part of the company, or in the event of a merger with another company.

How long we save your personal data
We save personal data as long as there is a legal basis for it, a documented reason for the process or an ongoing user relationship. We have procedures that ensure that we do not save unnecessary personal data and minimize the storage time as much as possible. Generally, we save your customer information for a maximum of three years from your last customer contact. However, necessary data can be saved for up to eight years according to the Accounting Act.

How we protect your personal data
We have taken appropriate security measures to protect your personal data from loss, misuse and unauthorized access. Only essential personnel who need to process personal data have access to your data. The suppliers with whom we share personal data will only process it in accordance with our instructions.
We use industry standards to store, process and communicate sensitive information securely such as, for example, SSL/TLS, PGP and one-way hash algorithms.

You decide over your personal data
You have the right to note which of your personal data are available at Svadia Fresh and request that they be deleted. To gain access to the data or delete it, your application must be in writing and contain your social security number and be signed by you. The information or confirmation of the deletion will be sent without undue delay to your civil registration address.If your data is incomplete, incorrect or irrelevant, you have the right to request that it be corrected or deleted. However, some things cannot be deleted, such as the data required by the Accounting Act and the data that Svadia Fresh needs to be able to fulfill its obligations, such as handling complaints.You have the right to claim damages if the processing of your personal data has not complied with the law.

Your safety is most important
It is important to us that you feel safe. We protect your personal privacy and strive to always treat your personal data with the utmost respect. If you believe that we are handling your personal data incorrectly, you are welcome to contact us . You also have the option of submitting a complaint to the Swedish Data Protection Authority, which oversees the processing of personal data.